Vision
Mission
Organizational Chart
SERVICE STANDARD
FRONTLPLANNING, PRODUCT DEVELOPMENT AND RESEARCH UNITINE SERVICES
Schedule of Availability of Service: Monday-Friday 8:00-5:00PM
WHO MAY AVAIL OF THE SERVICE: Local Government Units, Investors, Researchers and others
WHAT ARE THE REQUIREMENTS: Communication Letter, personal inquiry
HOW TO AVAIL THE SERVICE:
| STEP | ACTIVITY | DURATION OF ACTIVITY | PERSON IN CHARGE | FEES |
|---|---|---|---|---|
| 1 | For inquiry, call or visit the Tourism Office | 5 minutes | Brenda Morales/ Josette Doctor | None |
| 2 | Ask the person in-charge on matters regarding inventory, survey, evaluation of the province’s existing and potential tourism facilities, sites, products and services. | Within an hour | None | |
| Note: This activity is in coordination with the PPDO and the Municipal Planning and Tourism Offices of respective LGUs |
TOURISM STANDARDS AND SERVICES UNIT- AIRPORT TOURIST INFO DESK
Schedule of Availability of Service: During Flight Schedules
WHO MAY AVAIL OF THE SERVICE: Local/ Foreign Tourists, general public
WHAT ARE THE REQUIREMENTS: Communication letter, Personal Inquiry
HOW TO AVAIL THE SERVICE:
| STEP | ACTIVITY | DURATION OF ACTIVITY | PERSON IN CHARGE | FEES |
|---|---|---|---|---|
| 1 | Ask needed information from the Tourist Information Desk | 10-15mins | Jonathan Hermosilla/ Any PTour staff | None |
| 2 | get brochures or any available promotional/research materials | 10-15mins | Jonathan Hermosilla/ Any PTour staff | None |
TOURISM STANDARDS AND SERVICES UNIT- CAPABILITY DEVELOPMENT
Schedule of Availability of Service: Monday-Friday 8:00AM-5:00PM
WHO MAY AVAIL OF THE SERVICE: MLGUs/ Tourism-Related Organizations, Individuals, People’s Organizations
WHAT ARE THE REQUIREMENTS: Communication Letter, personal inquiry
HOW TO AVAIL THE SERVICE:
| STEP | ACTIVITY | DURATION OF ACTIVITY | PERSON IN CHARGE | FEES |
|---|---|---|---|---|
| 1 | Inquire on tourism-related trainings: how to avail, how to participate, schedule of trainings…etc | 10-15mins | Jonna Trongcoso | None |
| 2 | Note: this activity is in coordination with partner agencies i.e. DOT, DTI, TESDA, and and others |
TOURISM STANDARDS AND SERVICES UNIT – TOURISM STATISTICS
Schedule of Availability of Service: Monday-Friday 8:00AM-5:00PM
WHO MAY AVAIL OF THE SERVICE: MLGUs/ Investors/ Tourism-Related establishments, general public
WHAT ARE THE REQUIREMENTS: Communication Letter, personal inquiry
HOW TO AVAIL THE SERVICE:
| STEP | ACTIVITY | DURATION OF ACTIVITY | PERSON IN CHARGE | FEES |
|---|---|---|---|---|
| 1 | For tourism sites/ accommodation establishments/MLGUs: request prescribe statistics forms from the office through letter/email or personally | 10-15mins | Rhussel P. Adriatico | None |
| 2 | For tourism sites/ accommodation establishments/MLGUs: request coaching/mentoring on standard data gathering | 10-15min | None | |
| 3 | Actual coaching/mentoring | Approx. 2-4 hours | None | |
| 4 | For investors, researchers and others who may want to get a copy of tourism statistics: submit a letter request. Response upon receipt of the letter | Within the day | None |
TOURISM STANDARDS AND SERVICES UNIT – ACCREDITATION
Schedule of Availability of Service: Monday-Friday 8:00AM-5:00PM
WHO MAY AVAIL OF THE SERVICE: Accommodation Establishments, Restaurants, Travel & Tours, Tour
Guides, Tourist transports
WHAT ARE THE REQUIREMENTS: Communication Letter, personal inquiry or others as required by DOT
HOW TO AVAIL THE SERVICE:
| STEP | ACTIVITY | DURATION OF ACTIVITY | PERSON IN CHARGE | FEES |
|---|---|---|---|---|
| 1 | Secure copy of the requirements for accreditation from the office or through | 1 hr. | Rhussel P. Adriatico | None |
| 2 | Coaching/mentoring on the process of applying for accreditation | 2-5hours | None | |
| 3 | Assistance in monitoring the status of applications with DOT8 | Within the day | None |
MARKETING, PROMOTIONS AND SPECIAL PROJECT UNIT
Schedule of Availability of Service: Monday-Friday 8:00-5:00PM
WHO MAY AVAIL OF THE SERVICE: Province’s guests/visitors, Journalists, TV writers, Publishers MLGUs
WHAT ARE THE REQUIREMENTS: Communication letter, Confirmation
HOW TO AVAIL THE SERVICE:
| STEP | ACTIVITY | DURATION OF ACTIVITY | PERSON IN CHARGE | FEES |
|---|---|---|---|---|
| 1 | Call/Email the Ptourism Office. Indicate or state assistance needed. | 10mins. | Jonathan Hermosilla/ Josette Doctor | None |
| 2 | Follow-up on possible assistance the PTO may extend | 2mins. | None | |
| 3 | EMAIL back requested info/data | 20mins. | None |
CULTURE AND THE ARTS UNIT
Schedule of Availability of Service: Monday-Friday 8:00-5:00PM
WHO MAY AVAIL OF THE SERVICE: Province’s guests/visitors, researchers/MLGUs others
WHAT ARE THE REQUIREMENTS: Personal inquiry, Communication letter, email
HOW TO AVAIL THE SERVICE:
| STEP | APPLICANT/ CLIENT | ACTIVITY | DURATION OF ACTIVITY | PERSON IN CHARGE | FEES |
|---|---|---|---|---|---|
| 1 | Guests/ Researchers others | Call/Email the Ptourism Office. Indicate or state assistance needed. | 10mins. | Librado Flores/ Carl Bordeos | None |
| 2 | Follow-up on possible assistance the PTO may extend | 2mins. | None | ||
| 3 | EMAIL back requested info/data | 2mins. | None |
ADMINISTRATIVE & FINANCE UNIT
Schedule of Availability of Service: Monday-Friday 8:00-5:00PM
WHO MAY AVAIL OF THE SERVICE: Inter-office, others
WHAT ARE THE REQUIREMENTS: personal inquiry, communication letter
HOW TO AVAIL THE SERVICE:
| STEP | APPLICANT/ CLIENT | ACTIVITY | DURATION OF ACTIVITY | PERSON IN CHARGE | FEES |
|---|---|---|---|---|---|
| 1 | Inter-office personnel | Call/personal inquiry/communication letter | 10mins. | Rhussel Adriatico or any PTour Staff in- charge of concerned inquiry | None |
| 2 | Follow-up on possible assistance the PTO may extend | 2mins. | None | ||
| 3 | Submit documents/info as needed | Within the day | None |